Frequently Asked Questions
HOW CAN WE CONTACT YOU ?
We can be reached on working days between 07.45 and 20.00 hr
- By phone: The Netherlands - 010 59 90 496
- By phone: Belgium - +31 10 59 90 496
- By phone: Germany - +31 10 59 90 496
- By email: firstname.lastname@example.org
- By chat : Just press the [Chat with us!] at our website
We speak fluent Dutch, German, English and Norwegian.
Other languages, like French we can understand, if spoken slowly and clearly, but our answers will not be fluent.
In such case we prefer to receive an email with your question, enabling us more time to translate your question, and give an answer in your own language.
WHEN WILL YOU PROCESS MY ORDER ?
Please allow 1-2 days for your order to be processed for shipment. We
make every effort to fulfill orders as quickly as possible.
WHAT ABOUT SHIPPING / DELIVERY ?
We have 2 sections in this webshop, and each section has a different
policy for shipping the items. Underneath each product you will see from which store the product is shipped from.
The articles ordered in the Direct Delivery section will be delivered
directly to you by the supplier. We order the items worldwide, and
include the shipping costs in the sales price. Because all suppliers
have their own shipping arrangements, there is a big difference in
We are indicating shippingtimes immediately below each productdescription;
PLEASE NOTE, Deliverytimes are indicative, and deviation of these deliverytimes are possible.
However, we try to deliver the products as soon as possible.
Due to change of European Law as of July 1st, 2021, all products with
a value over Euro. 150.00 entering the EU from non-EU countries are to
be customcleared. The customclearance is done by the courierservice, and
they could charge Customs clearance charges and Importduties.
WBM-Supershop has no influence on these additional charges, and cannot
Should you receive such customclearing charges, please
contact us immediately, and send us the original invoice from the
customsclearance agent. In principal our sales include VAT.
The articles that are ordered in the section Webshop Maassluis, are
delivered from stock from our webshop in Maassluis the Netherlands.
Within the Netherlands the articles, if the total order amount is above Euro. 25.00, are shipped for FREE.
Below Euro. 25.00 you will see a choice to the courier of your choice to choose.
To Belgium, the articles, if the total order amount is above Euro. 35.00, are shipped for FREE.
Below Euro. 35.00 you will see a possibility to choose the courier of your choice.